Terms and Conditions

These terms govern the use of the CrownPokies website and mobile app. By registering an account, a player agrees to the conditions set out below, alongside any specific promotional terms attached to an individual bonus offer. CrownPokies reserves the right to update these terms from time to time, with material changes communicated to registered players by email ahead of taking effect.

Eligibility

• Players must be 18 years of age or older to register an account or place a real-money wager.
• CrownPokies is intended for players accessing the site from jurisdictions where online gaming is permitted. It remains the player’s responsibility to confirm the legality of online gambling in their location before registering.
• Only one account is permitted per person, household, IP address or shared payment method. Duplicate accounts will be closed and any associated balance forfeited.
• Employees of CrownPokies, its affiliates, and immediate family members of staff are not eligible to hold a player account.

Account Registration and Verification

Registration requires an accurate legal name, date of birth, email address and residential address. CrownPokies conducts identity verification (KYC) checks before processing a first withdrawal, and may request supporting documents including a government-issued photo ID, a recent utility bill, and proof of the payment method used to fund the account. Withdrawal requests are paused pending successful verification, and CrownPokies reserves the right to void winnings obtained through fraudulent or misrepresented account details.

Deposits and Withdrawals

Deposits must be made using funds belonging to the account holder. CrownPokies does not accept third-party payments and will reverse any deposit or withdrawal found to involve a payment method not registered to the account holder’s name. A small processing fee may apply to certain withdrawal methods, disclosed at the time of the request.

Bonus Terms

• All bonus offers carry a wagering requirement, disclosed at the time the bonus is offered, which must be met before associated winnings become withdrawable.
• Wagering contributions vary by game category, with pokies typically contributing 100% and table games contributing a reduced percentage.
• A maximum bet limit applies while a bonus is active; wagers placed above this limit may void the bonus and any winnings derived from it.
• Bonus funds expire after the period stated in the specific offer, generally 30 days from the date of crediting, if the wagering requirement has not been met.
• CrownPokies reserves the right to refuse or withdraw a bonus offer where bonus abuse, including the use of matched betting strategies or coordinated play across linked accounts, is suspected.

Fair Play and Game Integrity

All pokies and table games on CrownPokies use random number generator (RNG) software independently tested and certified by accredited testing laboratories. Return-to-player (RTP) percentages are published on individual game information pages. CrownPokies does not manipulate outcomes, adjust RTP dynamically per player, or use any mechanism to influence individual game results beyond the certified RNG.

Responsible Gambling

CrownPokies provides tools including deposit limits, loss limits, session time reminders, temporary cooling-off periods and permanent self-exclusion, all accessible from account settings. Players concerned about their gambling, or that of someone close to them, are encouraged to contact the Gambling Helpline Aotearoa on 0800 654 655 or Gamblers Anonymous NZ on 0800 222 469. Self-excluded accounts cannot be reopened before the selected exclusion period ends, regardless of the reason given for the request.

Account Suspension and Closure

CrownPokies reserves the right to suspend or close an account where these terms are breached, where fraudulent activity is suspected, or where a player requests closure directly. Funds in a closed account, less any amounts subject to an active investigation, will be returned to the player using the original deposit method where possible.

Limitation of Liability

CrownPokies is not liable for losses arising from a player’s internet connectivity, device malfunction, or third-party payment processing delays outside its direct control. Every reasonable effort is made to maintain accurate game outcomes, account balances and transaction records, and any discrepancy should be reported to support immediately for investigation.

Governing Law and Disputes

These terms are governed by the laws applicable to the jurisdiction under which CrownPokies holds its operating licence. Disputes are handled first through the CrownPokies support team, and where a resolution cannot be reached, through the independent dispute resolution service nominated in the player’s account welcome documentation.

Contact

Questions regarding these terms can be directed to support@crownpokies.co.nz.